HQT Punta Cana runs airport transfers and tours in one of the busiest tourism corridors in the Caribbean. Their daily operation — reservations, drivers, agencies, vouchers — now runs on TravelorHub.
The challenge
Coordinating daily transfers across multiple tour operators and travel agencies means constant change: arrivals shift with flight delays, drivers and vehicles get reassigned, balances accumulate per agent. Managed manually, every change is a phone call and every error is a stranded passenger.
What we built
HQT operates on TravelorHub, ProDev’s transportation operations platform: a daily transfer board with passengers, drivers, balances and statuses; tour operator and travel agent management with per-agent accounts and rates; reservations with add-ons; and voucher generation.
The result
- One operational picture: the transfer board replaces spreadsheets and chat threads as the source of truth for the day’s operation.
- Agencies and tour operators book within their own accounts, with their own rates and balances.
- Flight-aware planning: pickups follow real arrival times instead of static schedules.
Related: TravelorHub · Airport Transfer Booking Software
The client behind the operation
HQT Punta Cana provides private airport transfers and excursions across Punta Cana, Cap Cana, Uvero Alto and La Romana — licensed local drivers, modern insured vehicles and no shared rides. Its public record backs the operation up: 5-star ratings from thousands of verified customers on TripAdvisor and Viator.
The promise the operation has to keep
HQT’s public offer is operationally demanding: instant quotes and secure online booking with immediate confirmation, real-time flight monitoring with pickups that adjust automatically to delays, free cancellation up to 24 hours before most transfers, and 24/7 local support. Behind that promise sits the daily operation that runs on TravelorHub.
How the operation runs on TravelorHub
Reservations from tour operators and travel agencies land in the system under each partner’s own account. The day’s work is managed from the transfer board — passengers, drivers, statuses and balances in one view — while vouchers document each service and balances accumulate per agent and tour operator. Flight tracking keeps pickups aligned with real arrival times.
The platform behind it
TravelorHub is ProDev’s transportation operations platform: reservations, driver dispatch, travel agent management, vouchers, flight tracking and reporting. See the TravelorHub product page or the airport transfer booking software service.